Privacy Policy

When you browse our properties, create an account, or make a booking, we collect certain personal information to provide and improve our services. This includes your name, email address, phone number, and mailing address when you register or complete a reservation. We also collect booking-related data such as travel dates, guest counts, property preferences, and payment details processed securely through Stripe.

In addition to information you provide directly, we automatically collect technical data when you visit our website. This includes your IP address, browser type, operating system, referring URLs, pages visited, search queries, and interaction patterns. We use cookies and similar technologies to gather this browsing data, which helps us understand how guests use our platform and where we can make improvements.

We use the information we collect primarily to process and manage your vacation rental bookings. This includes confirming reservations, sending check-in instructions, processing payments through Stripe, communicating important updates about your stay, and providing customer support when you need assistance before, during, or after your trip.

Beyond booking management, we use your information to improve our platform and personalize your experience. This includes analyzing usage patterns to enhance our property search and recommendation features, sending marketing communications with your consent, preventing fraudulent activity, and ensuring the security and reliability of our services. You can opt out of marketing emails at any time.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only with trusted service providers who are essential to delivering our services. Stripe, our PCI-DSS compliant payment processor, handles all credit card transactions. Google Maps powers our property location features. Email delivery services help us send booking confirmations and important communications.

We may also share limited booking details with property owners to facilitate your stay, including your name, contact information, and reservation dates. In rare circumstances, we may disclose information when required by law, court order, or legal process, or when necessary to protect the rights, property, or safety of Marine Vista Homes, our guests, or the public.

Our website uses cookies and similar tracking technologies to provide essential functionality and improve your browsing experience. Essential cookies enable core features like authentication, session management, and maintaining your booking state during checkout. These cookies are necessary for the platform to function properly and cannot be disabled.

We also use analytics cookies to understand how visitors interact with our website, which helps us identify areas for improvement. For more detailed information about the specific cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

We retain your personal information for as long as your account remains active and for a reasonable period afterward to fulfill legal obligations and resolve disputes. Active account data is kept while you maintain an account with us. Booking records are retained for seven years to comply with Canadian tax and financial reporting requirements. Usage and analytics data is retained for up to 24 months before being anonymized or deleted.

You may request deletion of your personal information at any time by contacting us. Upon receiving a verified deletion request, we will remove your data within 30 days, except where retention is required by law or necessary to complete an active booking.

You have the right to access, review, and obtain a copy of the personal information we hold about you. You may also request that we correct any inaccurate or incomplete data, update your contact details, or restrict certain types of processing. If you have previously consented to marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

You also have the right to request the deletion of your personal information, subject to our legal retention obligations. If you believe your privacy rights have been violated, you have the right to file a complaint with the applicable privacy authority. To exercise any of these rights, please contact our privacy team using the details provided at the bottom of this policy.

We take the security of your personal information seriously and employ industry-standard measures to protect it. All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. Payment information is processed by Stripe under PCI-DSS Level 1 compliance, the highest standard of payment security. We implement access controls, data encryption at rest, and conduct regular security reviews to identify and address potential vulnerabilities.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate steps to remove that data from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team at privacy@marinevistahomes.com. We aim to respond to all privacy-related inquiries within five business days.